Return Policy
We take pride in supplying quality building materials and equipment. If something isn’t right with your order, we’ll work with you to sort it out, fairly and quickly.
Returns
You can return most items within 7 days of delivery, as long as:
- The item hasn’t been used
- It’s still in its original packaging
- You have your invoice or order reference
Items we can’t accept back
Because of the nature of building materials, some items can’t be returned. These include:
- Custom or made-to-order items
- Materials that have been opened or used (like cement, sand, or aggregates)
- Cut or sized products (pipes, timber, cables, etc.)
- Anything that’s already been installed
- Items damaged after delivery due to handling or storage
If something arrives damaged or incorrect
If your order arrives damaged, faulty, or not what you ordered, please let us know within 48 hours of delivery.
We’ll either:
- Replace the item, or
- Arrange a refund
We may ask for photos so we can resolve things faster.
How to request a return
Just reach out to us with:
- Your order number
- A short description of the issue
- Photos, if applicable
We’ll guide you through the next steps and arrange collection if needed.
Refunds
Once your return is approved:
- Refunds are processed within 5–10 working days
- The money will go back to your original payment method
Delivery fees aren’t refunded unless the issue was on our side.
Return costs
- If you ordered the wrong item or changed your mind, return costs are yours
- If we made a mistake, we’ll cover the return and replacement
Bulk & contractor orders
For larger or bulk orders:
- A restocking fee (up to 20%) may apply
- Some items may not be returnable once delivered, depending on supplier terms
Need help?
If you have any questions or need to start a return, just contact us:
FlexiBuild Support
Email: re*****@*******co.za
Phone: +27 11 786 9222
Website: www.bosigo.co.za