Return Policy

We take pride in supplying quality building materials and equipment. If something isn’t right with your order, we’ll work with you to sort it out, fairly and quickly.

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Returns

You can return most items within 7 days of delivery, as long as:

• The item hasn’t been used
• It’s still in its original packaging
• You have your invoice or order reference

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Items we can’t accept back

Because of the nature of building materials, some items can’t be returned. These include:

• Custom or made-to-order items
• Materials that have been opened or used (like cement, sand, or aggregates)
• Cut or sized products (pipes, timber, cables, etc.)
• Anything that’s already been installed
• Items damaged after delivery due to handling or storage

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If something arrives damaged or incorrect

If your order arrives damaged, faulty, or not what you ordered, please let us know within 48 hours of delivery.

We’ll either:

• Replace the item, or
• Arrange a refund

We may ask for photos so we can resolve things faster.

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How to request a return

Just reach out to us with:

• Your order number
• A short description of the issue
• Photos, if applicable

We’ll guide you through the next steps and arrange collection if needed.

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Refunds

Once your return is approved:

• Refunds are processed within 5–10 working days
• The money will go back to your original payment method

Delivery fees aren’t refunded unless the issue was on our side.

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Return costs

• If you ordered the wrong item or changed your mind, return costs are yours
• If we made a mistake, we’ll cover the return and replacement

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Bulk & contractor orders

For larger or bulk orders:

• A restocking fee (up to 20%) may apply
• Some items may not be returnable once delivered, depending on supplier terms

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Need help?

If you have any questions or need to start a return, just contact us:

FlexiBuild Support
Email: re*****@*******co.za
Phone: +27 11 786 9222
Website: www.bosigo.co.za